Amerisave Complaints and Reviews

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Amerisave
Main address: Customer Service Department 30326 Atlanta GA
1-888-700-4026, , customerservice@amerisave.com
  • 99+1 mobile complaints
  • $95.7K claimed losses
  • $957 average
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We were charged for an inspection on a home that never took place. The money was taken out of our account but never refunded back. We have called numerous times but nothing has happened!!!! Add comment

  • Jun 09
  • Loans and Mortgages
  • Pittsburgh, Pennsylvania
  • Service Charge
  • 7

Amerisave will never receive my recommendation unless they return my $500 for a service they charged me for, then decided they weren't going to honor it! They treated me with contempt, pretended to always be "in a meeting" anytime I called to check in on status, made us pay for comps then flat out lied to our faces to tell us that our property had no comps, therefore they would not give us a... Read more

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  • May 29
  • Loans and Mortgages
  • Atlanta, Georgia
  • Mortgage Re-Fi
  • 9

I wanted to refi my 1st only and leave heloc open as it is estranged husband's debt. I specifically asked prospective lenders if they are willing to subordinate the loan with the holder of the 2nd. I even asked if there was a situation where they would not subordinate. They only said "it just depends on the other bank's policy regarding subordination." The loan-to value ratio is an incredibly low... Read more

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  • Aug 07, 2013
  • Loans and Mortgages
  • Refinance Home
  • 34

My experience with Amerisave has been excellent. I love the upfront rates and fees and I love that I can upload my own documentation. Being able to check the status of the loan online is great too. The process is quick, easy and painless. Cassandra and Karen did an excellent job keeping me informed as to the progress of the loan and are very professional. I am very happy and would recommend... Read more

Was this review helpful? 0 1

  • Aug 06, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • Mortgage Refinance
  • 27

We used Amerisave 10 months ago to refinance 2 mortgages. We were able to get great rates on our home as well as an investment property. Now that we are making another home purchase, we chose to work with Jeffery Mezzetti with Amerisave again. He is easy to work with and gets the job done. Again, we are getting a better rate than we would have gotten somewhere else. I also like the way they have... Read more

Was this review helpful? 0 1

  • Aug 06, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • Home Refinance
  • 1
  • 19

The processing was very fast. Our processor Jacqueline Choi and Senior Mortgage Processor Walter Parks responded to our queries promptly and made sure that all the steps were completed on time. We were so comfortable with Amerisave and the rates they offered that we did not even consider other lenders. They all are very prompt, responsive, and nice. This is my second loan through Amerisave and as... Read more

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  • Aug 06, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • Home Loan
  • 24

Amy my processor and Qeiarra my Senior Mortgage officer, were fantastic. We finished in record time (about 3 weeks) with less stress, more cash and less costs than their competitor who I had wasted 3 months on, with no end in sight. So Amy and Qeiarra's competence and high compassion was refreshing, in this new highly complicated loan environment. They made my own experience of all this, fast... Read more

Was this review helpful? 1 0

  • Jul 29, 2013
  • Loans and Mortgages
  • Loan Refinance
  • 2
  • 70

I have excellent credit and my home appraisal was high enough to qualify for the refinance of my home. After submitting all the required documentation & being told by the Amerisave representatives that my loan would close in June, they ordered a drive-by appraisal which came in $30,000 lower than the actual appraisal that had been performed 4 weeks prior. I was told I would need to come up... Read more

Was this review helpful? 4 2

  • Jul 25, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • Amerisave Mortgage
  • 1
  • 55

AmeriSave closed my loan in 34 days! I received the interest rate I was originally quoted, and am very satisfied with the service. If you prefer handling business electronically and don't mind email communication...This is an excellent service. Most of the complaints I see here deal with appraisals, appraisals aren't AmeriSave's fault. In fact, I had a question about my appraisal and my loan... Read more

Was this review helpful? 1 1

  • Jul 23, 2013
  • Loans and Mortgages
  • Refinance Home Loan
  • 2
  • 127

When loan terms are selected a reasonable consumer would believe that the rate, points, and other terms are set. Be aware that at Amerisave this is not the case. Once terms are selected the company's web site forces you to pay for the appraisal (my cost was $475 in Illinois) and schedule it immediately...which should be another indication that the terms are set. DON'T BE FOOLED! Amerisave does... Read more

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