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Horrible customer service. Sean Park was dishonest and didn't follow through with return phone calls or on his promisses. DON'T TRUST SEAN PARK or AMERISAVE!!! Add comment

  • May 12
  • Loans and Mortgages
  • San Diego, California
  • Loan Refinance
  • 32
  • REVIEW RATING 4/5

I applied for a 4.125% refi for $300,000. Locked in the rate per the online app after AMERISAVE did a credit check and was told to lock in by our loan Originator. Well the nightmare started. Within a week paid $425 for an appraisal.. Listed house our at $411,000, we owe $246,000. My wife and I feel $30,000 less than its worth. We still went ahead with submitting all required documents,pay stubs... Read more

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  • May 11
  • Loans and Mortgages
  • Santee, California
  • Mortgage
  • 48
  • REVIEW RATING 4/5

I thought I was getting a great deal on a refi and promptly submitted all documents. They were quick to arrange an appraisal that I paid for, within days. Everything kept moving forward until it became obvious that submitting documents to then was becoming my new part-time job, and, I was beginning to feel bullied by their underwriting department. Later, I ran my mortgage scenario through... Read more

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  • Apr 20
  • Loans and Mortgages
  • Round Rock, Texas
  • Loan
  • 67
  • REVIEW RATING 4/5

Was going to refinance back in '09 and like all the others here stated about the "over the top documentation" requests, they were actually selling "over the top appraisals" mine $350 and low balling them so that your loan to value would not meet the requirements and then telling you to have a good day after collecting your appraisal and any other third party fees. Well, I'm here to tell you that... Read more

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  • Mar 22
  • Loans and Mortgages
  • Los Angeles, California
  • Refinance
  • 136
  • REVIEW RATING 4/5

I started my application with a guy name Nick that told me my refi would take 45 days. This wasn't my worst refi, so I told him in the event things do go so well and I decide to cancel would I be refunded my appraisal fee considering it was done two days later, Nick said yes...so a month and a half later, nothing..My application was still waiting in a ***..I called and email Nick and would... Read more

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  • Feb 27
  • Loans and Mortgages
  • Ballwin, Missouri
  • Loan
  • 118
  • REVIEW RATING 3/5

Horrible, Horrible, Horrible - DO not be fooled by the low rates and slick web page. Worst service you can imagine and loan application sits around for weeks. Numerous redundant request for obscure documents not related to credit or loan. Literally a trip wire or land mine every day trying to get approved. In the end, I just gave up and went to a local processor who was better equipment and more... Read more

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Brad Cejka is a p.o.s., after I told him I found a better interest rate, and lower closing cost he became very upset and spoke to me like I was a 2nd class citizen. Stay away from Brad Cejka Add comment

  • Jan 19
  • Loans and Mortgages
  • Houston, Texas
  • Closing Process
  • 1
  • 1
  • 205
  • REVIEW RATING 4/5

THEIR CLOSING PROCESS IS RIDICULOUS. THEY HAVE YOU UPLOAD DOCUMENTS MULTIPLE TIMES. ONCE YOU SEND IT, THE SAME DOCUMENT REQUEST COMES BACK UP FOR YOU AS WAITING ON IT...ITS REALLY BAD AND DRAWN OUT. I SUBMITTED ALL THE DOCUMENTS IN THE FIRST 2 WEEKS AND AFTER 3 MONTHS THEY CLOSED FINALLY. MY TITLE COMPANY CALLED ME AND SAID THEY REQUESTED ALL SORTS OF RIDICULOUS DOCUMENTS FROM THEM AS WELL AND... Read more

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  • Jan 14
  • Employees and Ex-employees
  • Troy, Michigan
  • Working Experience
  • 239
  • REVIEW RATING 4/5

Worked for them.. unethical and practically illegal. We were encouraged to work 70 hours and report only 40. That's when I knew I was done. Demanding 13 hours and reporting only 8 per day? Worst company you can ever work for. NO TRAINING at all for new employees. You'll have no clue how to use software or anything and he won't care. Honestly, if it wasn't for the manager at the Troy Office... Read more

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  • Dec 04, 2014
  • Loans and Mortgages
  • Geneva, New York
  • Loan Application
  • 281
  • REVIEW RATING 4/5

applied for loan. Have highest credit score out there. Have assets enough to purchase home outright. Have a stream of income that meets 45percent guidelines and can not be taken away for any reason. Denied loan for no reason. They would not tell me why. They would not return phone calls or emails. They would not return money for assessment that showed home way above their 20 percent valuation to... Read more

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