I started a refinance process and toward the end was given an alternative that if i wanted to continue i would need to pay a higher rate. I cancelled the process and was informed by e-mail that i was disapproved a week later.
I was told this was for internal reporting only. I explained to them that for any reporting it should show that I cancelled due to their unacceptable terms provided by underwritting, vice being disapproved.
This is poor Customer Service and and i'll not do business with them again. Watch out for yourself and be ready to be disappointed if you use this organization.I was more than qualified and they try to turn it around on the consumer to their benefit.
Monetary Loss: $400.