Resolved: AmeriSave - Poor customer service
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New ReviewerCompany fixed the issue and I have been provided with product or service ordered. Amerisave management stepped in to assist and the issue was resolved..
I am happy to report that I was contacted by Amerisave representative who is assiting with pushing my loan through. I have recieved notification that my loan is approved and closing is scheduled for next week.
It does not matter what happened up to this point. What matters to me is that Amerisave management stepped in and assisted to get the situation resolved peacefully and once again earned my respect. Thank you Amerisave for what you have done!
I look forward to closing the deal and being your long term customer. There could be no better ending to a problem than this.Thank You very much.I am marking this resolved now..
The initial appraisal and inspection noted that the home met FHA minimum requirements. However Amerisave insisted on minor repairs.I performed those.One inspection and two reinspections later (that I will be billed for) we still cant close.
Have been working on this mortgage since April 29 and it is now July 7th. Each time I ask about the possibility of closing I am given a list of "desperately needed" items and no answer to my question of when we are going to close. They have run my credit twice. Apparently the report expired because they played around too long.
The next thing I am sure I will hear is the rate lock has expired and we need to change the rate.
I am very dissatisfied with this company. I am seriously considering cutting my losses and engaging a different mortgage company.
I am attempting to purchase a home for $180000. The home appraised at $209000.
The financed portion is $176739.
Don't see that as a risky investment for either party.
On or about May 10 my application was denied because "the home was not going to be my primary home". Mind you the person that determined this had never even spoken to me. I contacted Amerisave customer service and we were able to resolve that issue, or so I thought. I spoke with a person named Ryan who was going to keep me updated on the application.
Unfortunately, that has not happened.
The May 31 closing date called for in the sales agreement came and went with no word from Amerisave. Fortunately, the seller happens to be a family friend and she has been patient, but her patience is wearing thin.
We are in July now. I continuously ask for a status and/or target date but can't seem to get an answer. Instead, I get another list of things needed.
Basically, I am getting the runaround.
This is aggravating to say the least. At this point I am about ready to say refund my $500 and I will engage another mortgage company.
I get the feeling that this application is being stalled by someone.Not a good way to do business.
From what I see there is no apparent ending in sight. This house has been under contract since 4/29/21 and we still cannot provide a closing date?
This is beyond ridiculous.
User's recommendation: Think twice before using.
Monetary Loss: $2000.
Preferred solution: Deliver product or service ordered.
Location: Birmingham, Alabama
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